Frequently Asked Questions
What should I know before ordering my bear?
Once you’ve placed your order, you will receive a message including details of where to send your order. You are responsible for ensuring that the clothes or blankets arrive.
Once your items have arrived, you will be notified. Make sure to follow us on Instagram and Facebook to see some sneak peeks as your project progresses.
All bears and animals are stuffed with hypoallergenic polyfil CE certified. There is an extra layer of cotton interface to help with the stability of the clothes. Safety Eyes and embroidery are used for the eyes, and when it’s not used for the nose, felt is used instead.
All smooth top quilts have an extra layer of cotton interface to help with the integrity of the clothes. They are backed with an incredibly smooth minky fabric for extra soft cuddles. You will always receive a few pictures of your quilt before it goes in the mail.
Once your items are completed, you will receive a tracking number from Canada Post so that you can eagerly anticipate your gift.
- Keepsake Bears: 6-8 weeks
- Keepsake Quilts: 4-5 months
- Keepsake Pillows: 2-3 weeks
Please note, turnaround times start from the time I receive your items.
How long does it take to get a Keepsake bear made?
There is a 6-8 week lead time from the time I receive your items, depending on how many orders I currently have. This does not include shipping.
How long does it take to get a Keepsake quilt made?
There is a 4-5 months lead time from the time I receive your items. This does not include shipping.
How many items do you need for the Keepsake bears?
Each bear is different and takes a different amount of items. I always say the more the better but nothing is more than 10 items of clothing. Each bear description will have its recommended items required.
What kind of clothing or material works best?
There are materials that work best, but it's what is most special to you and what you have will make the sweetest bear. Anything from a loved scrappy blanket, a blouse, sweater or jeans to pyjamas. Sweaters or sweatshirts to wedding dresses and hunting clothes all make special keepsake bears. If you are afforded a choice, materials such as cotton, flannel, denim khaki, tights knits work great for the bears. For kids keepsake bears I can use blankets, sleepers, outfits, cute onesies with sayings and even maternity clothes.
Which keepsake bear do you recommend for hospital blankets with birth stats?
I highly recommend Melody bear if you want to use your hospital blanket and have your child's full birth stats on the belly. She is the perfect size for it. Bobo bear is a close second.
Are the bears child/baby safe?
NO THEY ARE NOT. They are not toys!
Bella's Bears are primarily for holding, hugging, comforting and sharing cuddles. They are not meant to be played with. Most often have embroidered eyes, safety eyes, buttons, and other small parts.
However, they are not a toy and you are receiving your bears with this knowledge.
Can you make any of the keepsake bears using a loved one's special clothing item?
Yes I can. I do recommend Melody bear once again, but any of the other bears are available to be made using your loved one's clothes.
Do you offer refunds?
Unfortunately not. Since each item in the shop is designed and handmade especially for you, there are no refunds once your order has been placed.
Where do you ship to?
Currently we ship across Canada, but are looking at expending in the United States, and worldwide.
Where are you located for product pick up?
Local pick up is in Brampton, Ontario Canada.
All prices listed are in Canadian FUNDS.